Account Manager Customer Services | Philips| وظائف السعودية

Account Manager Customer Services | Philips| وظائف السعودية 

Account Manager Customer Services

Account Manager Customer Services | Philips| وظائف السعودية

Job Description

In this role, you have the opportunity to:

Be responsible for maximizing Customer Services order intake and sales in the assigned district covering both new equipment customers and the existing installed base.

You are responsible for
Responsible for the overall Customer Services (CS) sales business and all CS quotations within the assigned district
Responsible for CS sales & OIT forecasting reporting via Sales force.com management tool
Promote and drive sales of CS agreements together with district sales teams in accordance with the regional CS sales strategy
Promote and drive sales of Professional Services elements within the CS portfolio (e.g. Education, Utilization Services, Ambient Experience etc.)
Promote and drive sales of Life Cycle Business (LCB)
Establish and maintain effective Customer / Distributor relations in cooperation with the district team through routine market visits & customer facing follow ups
Responsible for leading all sales support activities such as: exhibitions, conferences, customer visits and meetings
Responsible for registration and reporting of sales activities using sales tools in accordance with reporting requirements
Provide input and feedback on sales strategy and planning to district and regional management via monthly reports on contract penetration, contract renewal rate, and competitive threat analysis
Supports the Key Account Managers in case of point of sale deals
Responsible for maintaining and increasing CS service contracts for current Installed Base
Promote and execute the sales of out of warranty contracts
Promote and execute the sales to higher level CS contracts (e.g. basic/labor to comprehensive agreements and also via upsell of additional value added services)
Promote and execute on-time renewal of CS contracts
Responsible for reporting customer feedback according to applicable quality standard policy and follow up; completion of relevant assigned quality & regulatory training in a timely manner

You are part of

An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.

To succeed in this role, you should have the following skills and experience
Engineering Degree level education or equivalent
5+ years of experience in Customer Service (preferred) or commercial sales
Experience in Healthcare industry preferred
Fluent in English, verbal and written. Knowledge of Arabic language is a benefit

In return, we offer you

A dynamic position in a challenging, innovative environment with great opportunities for you to explore. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further. 

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Recruitment process

If you are interested in this opportunity to join us, please upload your resume and motivation letter through the Philips career site- vacancy number 374422.

After a pre-selection process based on your CV, you will be invited for a face-to-face recruitment- and business interviews.


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(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)
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