وظائف شركة ام تي ان | IS Service Management Specialist | MTN CareerJob Category:
Information Technology
 |
| وظائف شركة ام تي ان | IS Service Management Specialist | MTN Career |
Division:
Information System
Location:
Al- Khartoum
Job Summary:
• To facilitate the management of the service lifecycles, ensuring that service levels are met or exceeded. • To ensure that the processes are efficient, effective, and appropriate to support service delivery and are underpinned by support systems and capabilities and are compliant with standards and best practices.
Description:
- Develop, Maintain & Integrate a service management framework that underpins the delivery of services across MTN Divisions (This includes but not limited to Incident, Problem, Configuration, Change, Service Level Agreements, & Availability Management)
- Provide support on the definition of the Service Catalogues of existing services
- Perform the creation and maintenance of the Operational Level Agreements between various IT Departments ensuring the service level targets are achieved; service quality and other Division’s expectations are met or exceeded
- Perform analysis and reviews of Service Performance against the SLAs and OLAs.
- Carry out the action(s) required with the Service Providers to maintain or improve Service Levels
- Development and maintenance of Issues/Problem/Change Management processes and provide stakeholder management support as required
- Perform periodic reviews of the Service Management Processes and implement amendments
- Contribute to the continual improvement of Service Delivery standards & practices
- Effectively collaborate with other Division managers to establish and execute on common services goals/ objectives.
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies
- Tracking, monitoring, and reporting on agreed IT KPIs to management and identifying gaps and room for improvement.
- Perform regular service quality audits and take action to make improvements.
Job Requirements:
• Bachelor Degree in Computer Engineering, Information Technology, or any relevant field. • Certifications in ITIL v3 Foundation, ISO 20000, PMP, Prince2 is a plus. • Minimum 1-2 years’ experience in related field.
Required Skills:
• Analysing skills. • Working as part of team • Ability to lead the team members through any type of projects • Professional English and Arabic knowledge, in both writing and speaking
Closing Date:
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