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Broadband & Corporate Solution Specialist | Zain Sudan

Broadband & Corporate Solution Specialist | Zain Sudan 

Broadband & Corporate Solution Specialist | Zain Sudan
Broadband & Corporate Solution Specialist | Zain Sudan 


454BR

Khartoum

Zain SD

Job Description

Department/Section: Marketing Segments
Job Title: Broadband & Corporate Solution Specialist
Reports to: Broadband & Corporate Solution Team Leader

 
Job Purpose:

To be fully accountable for maximising the revenue potential of a delegated portfolio of existing ZAIN products/services and to develop profitable new products/services from concept through to product launch.

 
Key Tasks/Accountabilities

 
  • Launching, developing and managing mobile broadband services
  • Responsible for the design of all Data and Internet products, services and solutions for individuals and corporate, develop all Business analysis and plans based on a real-time analysis. Assist in preparation of financial statements, forecasting, business plans, new projects and technical proposals, design all reports using Oracle BI.
  • Planning, Rollout and Managing stimulation offers and promotions based on the roadmap and in line with annual and long-term marketing strategy, unique users, differentiation, unique selling points and competitive edge.
  • Using Broadband technologies and services to develop and launch Business solutions for corporate segment.
  • Participate on introducing, launching and managing of different terminals for both consumer and corporate segments.
  • Prepare prices, value propositions for all terminals that serve consumer and corporate segments as well as designing promotions in line with corporate sales recommendations, market research and customer feedback needs. 
  • Participate in proposing and driving comprehensive for terminals business that serves all segments focusing on customer growth, revenue and ARPU stimulation. Actively capture and develop ideas for new terminals introduction that suit the latest in technology to satisfy all segments needs.
  • Liaise closely with colleagues in own team and department i.e. corporate Sales and Customer Service and cross-departmentally i.e. Operations and IT and Billing to ensure integrated approaches to optimize capacity and service to drive up customer satisfaction and retention.
  • Contribute to strategy, policy and process development to improve the overall effectiveness of Sales and Marketing.
  • Contribute to team meetings and share experience and expertise to improve the overall effectiveness of Marketing and Production Management
  • Contribute to delivery of product knowledge training to sales and customer service staff 
  • Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies. .
  • Preparation of reports and analysis with regards to terminals under his/ her responsibility.
  • Responsible for product profitability, product development as mentioned in the KPI
  •  Participate on the preparation of analysis, reports on terminals on weekly, monthly bases as well as ADHOC reports, as well as responsibility of competitive intelligence by monitoring the competition activities and come up with targeted promotions/offers.
 
  • Provide detailed monthly revenue analysis and reports for the terminals and delegated product portfolio.
 
  • Participate in providing suggestions and ideas for solutions to counter attack competition terminals products, offers and promotions, for current and expected actions done by competition.
  •  To be fully accountable for contributing towards achieving Zain financial goals by acquire high value customers, retain customers and minimizing churn among consumer and corporate terminals subscribers through developing and launching number of consumer and corporate terminals and promotions that address consumer and corporate market needs.
  • Responsible about customer and corporate satisfaction by analyzing all sources of data to identify customer needs, requirements and behaviour, which can be translated into profitable business opportunities.
  • Participate in Planning & executing customer loyalty and retention consumer and corporate related activities, packages, bundles and promos on terminals to ensure minimum possible churn and maximum possible satisfaction level in corporate data market to achieve budgeted corporate customer base number.
  • Participate on the preparation of monthly SWOT and GAP analysis and proactively work and revisit priorities based on market feedback and research.
 



Typical Performance Measures:

Customer Satisfaction
Customer Retention
Market Penetration
Successful Entry into New Markets
Success of Product Launches - Achievement of Target Sales Projections
Minimising Customer “Churn”
Enhancement of ZAIN company image and reputation within the market

Dimensions:

Responsible for management of third party market research suppliers/contracts
Marketing role – needs 2 years relevant experience
Contribution to development of Broad Band Marketing Plan and development of corporate solutions




What Do You Need to Qualify


PERSON SPECIFICATION
Qualifications/Experience:
Educated to Degree level
Relevant professional Marketing/Business qualification essential
Previous experience of Product Management role in a private sector organisation essential
Should have previous strong track record of success in major new product launches
Ability to speak and write Arabic and English essential
 
Knowledge:
In-depth understanding of all elements of Product Life-Cycle Management and the Marketing Mix
Good understanding of the Sudan market and ZAIN business strategy, goals and competitive environment
In-depth knowledge of current best practice market research methods and approaches
Relevant IT understanding
In-depth Mobile Telecommunications product knowledge
Skills:
Negotiation/contract management of external suppliers
Highly developed communication and reporting skills (verbal and written)
Planning and organising skills
Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.
Design skills in research and evaluation
Influencing Skills
 
Key Behaviours for Success:
Commercial Awareness
Customer Orientation
Creativity
Analytical Thinking and Problem Solving

Forward Planning
Concern for Impact
Empathy
Being Collaborative/Team-Working
Confidence




About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. 
 
 

Vacancy Type

Full Time Employee


Job Expires 25-Mar-2021


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