مستشار إدارة علاقات العملاء CRM Advisor | DAL Group Careers

مستشار إدارة علاقات العملاء CRM Advisor |  DAL Group Careers

CRM Advisor
مستشار إدارة علاقات العملاء CRM Advisor |  DAL Group Careers
مستشار إدارة علاقات العملاء CRM Advisor |  DAL Group Careers

Vacancy Details

Job Title: CRM Advisor
Date Posted: 29/03/2021
Closing Date: 12/04/2021
Company: DAL Engineering Division
Job Classification: junior-level (1-4 years)
Job Category: Customer Services
Location: Kilo8

Position summary:

To record and follow up all DED customer concerns, complaints, and feedback to relevant departments to ensure CCR (Customer Concern Resolution) is carried out in order to achieve customer satisfaction.

Main Duties & Responsibilities:

Outbound Calls
Follow up with customers after purchasing products or services from the company by contacting, calling and receiving feedback to ensure customer satisfaction with DED products and services.

Customer Satisfaction Index
Compile Customer Questionniare in CRM System to identify customer satisfaction level For all DED Companies

Voice of the Customer
Compile Voice of the Customer to produce cummulative feedback about customer needs to assist top managemnet sort out weakness areas and drive working on opportunities.

Customers Complaints
Register customer complaints to reflect the services that are provided to customers & follow up back office to ensure customer complaints are resolved as per complaint process.

Interdepartmental Coordination
Coordinate and work closely with other departments to follow up and resolve customer concerns and complaints, including the recording of all communication between the departments and the customers.

Improve Customer database
Ensure customer database correct during call customers & coordinate with closely departments to modify the wrong customer database to improve data quality

Customer Creation
Responsible for creation customer account in order to keep the DED customers as an assets to the business to assist Digital marketing during every campaign to identify the targeted customer to be the campaign exteremly successful

Lost Customer ( Loyalty Program)
Follow-up lost customers to retain them again & reflect their reasons to top Management to assist companies provide to them special Campaign package to attract them more than competitors prices & offers .

Campaigns and Offers
Promote DED services through offers and campaigns to enhance customer touch point and increase sales and business profitability.

Minimum Qualification & Experience:

Bachelor's Degree in Business Administration, Engineering or a relevant field

Minimum 3 years work experience in CRM

Minimum 2 years work experience in Marketing

Minimum 2 years work experience in Customer Service in Automotive industry

Required Skills & Knowledge:

Customer Service
Quality Assurance
Data Analytics
Project Management
Business Operations
Conflict Resolution
MS Office (Word, PowerPoint, Excel, Visio)

or sending your CV to:

and mention the position name in the subject filed .

* Only shortlisted candidates will be contacted.

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