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Customer Value Development Specialist | MTN Career

Job Category: 
Marketing: Research
Division: 
Marketing
Location: 
Al- Khartoum
Job Summary: 
• Increase value generated from MTN customer base • Rollout of CVD road-map • Identify roadblocks compromising the roll-out of the road-map and timely escalation
Description: 
  1. Micro-segmentation & target identification of potential up-selling/upselling opportunities.
  2. Creation, implementation & management of value uplifting campaigns.
  3. Configure, manage, and track BTL campaigns using BMS & CMS (Campaign Management System) features.
  4. Management & monitoring of MTN value segments and other segments (including monitoring of movement among VS, product development & customization for each VS).
  5. Identification of loopholes & segments migration trend resulting in revenue erosion.
  6. Daily, weekly, bi-weekly and monthly tracking, monitoring and reporting of CVD product portfolio along with insights generation.
  7. Regular auditing of service quality of products/services offered by MTN and reporting of findings along with recommendations on possible solutions.
  8. Tracking of adoption to MTN/CVD campaigns and targeting management to ensure introduction of adequate & relevant value propositions.
  9. Identification, handling of customer complaints impacting satisfaction and leading to lower adoption rates.
  10. Assuming the role of project manager for CVD roadmap initiatives.
  11. Cross-functional & cross-divisional coordination (Digital, Fintech, IS, CX&OPS, Finance, Network and Sales) ensure proper rollout of CVD roadmap initiatives.
  12. Be responsible for maintaining the information security of  MTN physical or information assets that they access, use, or manage as per the company policies
  13. Performing research and analysis to support development of CVD dashboard.

Perform ad-hoc duties as assigned by manager

Job Requirements: 
• Bachelor’s degree in Marketing/Computer Science/IT/Statics • Minimum 2 years of relevant working experience Special Notice: MTN Sudan provides equal opportunity, fair and equitable treatment in employment to all people without regard to , race, gender, social origin, colour, age, disability, religion, conscience, belief, political opinion, culture, language, marital status and family responsibility
Required Skills: 
• Good command on SQL • Strong analytical skills. • Good knowledge in statistics.• Strong team player, able to effectively work with all levels of management
Closing Date: 
Tuesday, March 30, 2021


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