Interconnect & Carriers Relations Team Leader | Zain Sudan

Interconnect & Carriers Relations Team Leader | Zain Sudan

Zain SD
Interconnect & Carriers Relations Team Leader | Zain Sudan
Interconnect & Carriers Relations Team Leader | Zain Sudan

Job Description

Department/Section: Strategy & Digital Service

Job Title: Interconnect &Carriers Relations Team Leader

Reports to: Wholesales Senior Manager

Job Purpose:

The Interconnect &Carriers Relations Team leader is accountable to the Wholesales Sr.Manager, for commercial and administrative support that contributes to the department’s objectives of being effective and efficient in end-to-end negotiations, management and delivery of Zain’s Carriers Relations, Targets , this is include and not limited to building interconnections with carriers and operators , leasing capacities and building strong relationships with the national and the international telecommunications bodies.

Key Tasks/Accountabilities

· Responsible for Managing Interconnect agreements and partnership with the International Telecom businesses and administrate the required coordination with the concerned parties ,

· Oversee the evaluatotion of the new interconnect agreements for the new countries, new carriers,) that’s includes legal and regulatory (+ commercial and technical ) aspects, contracts, and to be responsible for preparation, execution and follow-up of capacity orders, invoice verification, etc.

· Responsible for the efficiency of international calls routing according to cost & Quality KPI’s.

· Responsible for accomplish Carrier Relations Projects for interconnections and leased line.

· Responsible of managing business Relations with all partners.

· Responsible of delivering regular Carriers Relations reports & Ad hoc required reports , and to be fully accountable for the quality, accuracy timeliness and effectiveness of business reports

· Participate in executing the department strategy, road map and align it with the whole company business plan.

· Assure the business performance is up to the strategy, road map and the business plan.

· To liaise closely with internal customers/colleagues to ensure that carrier relations business are planned to minimize the risk of de-stabilization to the business.

· Accountable for Interconnect Revenue targets are taken place .

· To contribute to the effective management, motivation and development of resources within the carrier relations team, to ensure problems/issues are identified and resolved or appropriately escalated at an early stage.

· Understand contingency plans that are in place and regularly review/update to mitigate risks/issues as the Zain customer base grows and the business expands.

· Develops processes, procedures, activities and systems for team operations.

· Ensure compliance with all applicable policies & regulatory requirements on Information Security.


· Specialist role – 3 years relevant professional experience

· Accountable for effective team performance.

· Accountable for Interconnect Revenue

· Responsible for management of third party suppliers/contractors


• Well understanding for Carriers Relations Management

• Strong knowledge of Telecom services agreements, standards, services context and settlement procedures between Operators and carriers based on the commercial trends

• Preparation and executing section plans including budgeting

• Establish and maintain sound working relationships with stake holders and other Teleco.

• In-depth understanding of the Sudan market and ZAIN business strategy, goals and competitive environment

• High analytical skill

• Relevant IT understanding

• In-depth knowledge of telecom & interconnection technical setup network architecture and functionality

What Do You Need to Qualify



BSc. Of Engineering , computer science or BA or relevant field
Minimum 3 years previous experience in relevant field.
Demonstrable market Telecommunication and commercial knowledge.
Excellent command in written and spoken English
MBA will be an advantage


· Highly developed consultancy skills

· Presentation skills

· Highly developed communication and reporting skills (verbal and written) in both Arabic and English.

· Planning and organising skills

· Ability to apply best practice Project Management methods/processes

· Negotiation/contract management of external suppliers

· Leadership/management skills within a matrix management environment

· Conflict handling and resolution skills

· Change management

· Ability to build excellent relationships with internal departments and external operators/carriers

· MS Office. Data mining software skills is a plus

Key Behaviours for Success

· Team-worker

· Effective and speedy decision making

· Communication, both oral and written in local language and business English

· Sound business acumen, demonstrates empathy with operation/line issues

· Builds good working relationships quickly

· Self starter, able to use own initiative

· Adherence to company policies and procedures and remains objective with local/cultural issues.

· Tenacity

· Strategic thinker

· Conceptual thinker

· Analytical thinker

· Tolerance of Ambiguity

· Concern for impact

· Strategic influencer

· Situational sensitive

· Results focused

· Seeks critical information

· People development orientation

Business Impact:

Maximize the profitability for Zain Sudan by better termination costs resulting in savings and by enhancing revenues for termination and wholesale business

Key role with respect to preventing revenue leakage and guaranteeing revenue streams& optimize interconnect cost.

Optimize leased capacity cost & fulfilling ZAIN capacity requirements by managing contracts prices and re-negotiation & new deals efficiency

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff.

Vacancy Type

Full Time Employee

Job Expires


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