Associate, customer service wholesale channel | adidas | وظائف الامارات
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| Associate, customer service wholesale channel | adidas | وظائف الامارات |
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
Provide order management and support to the Wholesales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.
KEY RESPONSIBILITIES:
(To be performed in alignment with global and regional guidelines)
Functional:
- To execute Customer Service strategy.
- To deliver reliability and responsiveness to customer requests and complaints.
- To response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner.
- To insert accurately customer pre, stock and clearance orders in the system.
- To call-off existing contract orders.
- To process and send out the order confirmations.
- To adjust order book according to delivery information and inform customers and Sales team on delays.
- To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities.
- To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment.
- To register and process returns and claims
- To establish adequate interface and communicate efficiently with internal and external customers
- To issue reports to follow up the different CS activities upon request.
- To handle end consumers inquires, feedback & complaints
Controlling:
- To measure progress on own KPIs.
- To monitor closely and report on order status and compliance at a customer level.
KNOWLEDGE, SKILLS AND ABILITIES:
- Communicate with Others
- Managing Relationship & Diversity
- Planning & Organizing
- Analysis & Problem solving
- Learning & self-development
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- Professional Background/Expertise:
- Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
- Exposure: Sports, Fashion
- Education: Degree or Diploma Hospitality Studies / Logistics Management
- IT:
- Word: Basic
- PowerPoint: Basic
- Outlook: Basic
- Excel: Advanced
- SAP: Basic
- Language Skills:
- English: Advanced
- Local Language: Fluent
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