U3F1ZWV6ZTE5NzQyNzU0MDg5MDNfRnJlZTEyNDU1NDM2NDQ5NzU=

Associate, customer service wholesale channel | adidas | وظائف الامارات


Associate, customer service wholesale  channel  | adidas  | وظائف الامارات


ASSOCIATE, CUSTOMER SERVICE WHOLESALES CHANNEL  | adidas  | وظائف الامارات
Associate, customer service wholesale  channel  | adidas  | وظائف الامارات

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

 

Provide order management and support to the Wholesales Team, with the objective of achieving organization’s sales & profit targets and meeting team objectives.

 

KEY RESPONSIBILITIES:

(To be performed in alignment with global and regional guidelines)

 

Functional:

  • To execute Customer Service strategy.
  • To deliver reliability and responsiveness to customer requests and complaints.
  • To response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner.
  • To insert accurately customer pre, stock and clearance orders in the system.
  • To call-off existing contract orders.
  • To process and send out the order confirmations.
  • To adjust order book according to delivery information and inform customers and Sales team on delays.
  • To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities.
  • To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment.
  • To register and process returns and claims
  • To establish adequate interface and communicate efficiently with internal and external customers
  • To issue reports to follow up the different CS activities upon request.
  • To handle end consumers inquires, feedback & complaints  

 

Controlling:

  • To measure progress on own KPIs.
  • To monitor closely and report on order status and compliance at a customer level.

 

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Communicate with Others
  • Managing Relationship & Diversity
  • Planning & Organizing
  • Analysis & Problem solving
  • Learning & self-development

 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

 

  • Professional Background/Expertise:
    • Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
    • Industry:  Preferably in apparel/ fashion/ FW or FMCG Retail.
    • Exposure: Sports, Fashion
  • Education: Degree or Diploma Hospitality Studies / Logistics Management
  • IT:
    • Word: Basic
    • PowerPoint: Basic
    • Outlook: Basic
    • Excel: Advanced
    • SAP: Basic
  • Language Skills:
    • English: Advanced
    • Local Language: Fluent
Apply
ليست هناك تعليقات
إرسال تعليق

إرسال تعليق

الاسمبريد إلكترونيرسالة