U3F1ZWV6ZTE5NzQyNzU0MDg5MDNfRnJlZTEyNDU1NDM2NDQ5NzU=

COORDINATOR CUSTOMER SERVICE GCC TEMP | adidas | وظائف الامارات

 COORDINATOR CUSTOMER SERVICE GCC TEMP | adidas  | وظائف الامارات


COORDINATOR CUSTOMER SERVICE GCC TEMP | adidas  | وظائف الامارات

 COORDINATOR CUSTOMER SERVICE GCC TEMP | adidas  | وظائف الامارات








JOB TITLE:  Coordinator Customer Service GCC Temp
BRAND:  adidas
LOCATION: Dubai
TEAM: Customer Service
STATE: DU
COUNTRY/REGION: AE
CONTRACT TYPE: Temp
NUMBER: 321209
DATE: Apr 15, 2021

COORDINATOR CUSTOMER SERVICE GCC TEMP

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

 

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.

 

KEY RESPONSIBILITIES:

 

  • Excellent sales and operational planning capabilities.
  • Ensure timely and accurate order entry and release of orders for processing. 
  • Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
  • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
  • Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
  • Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing.
  • Support business on delivery of sales and financial targets and objectives.
  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
  • Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
  • Build constructive relationship with the customers and enhance the customer satisfaction.
  • Develop and review reports relating to order book KPI’s and transactional activities of the team.

 

KPI’S:

 

  • Speed of execution.
  • Customer satisfaction and engagement
  • Customer Service Excellence.
  • CS SLA & Blueprints.
  • Process enhancements & efficiencies.
  • Report enhancements.
     
    KEY RELATIONSHIPS:
  • Customers.
  • Sales Team.
  • SCM (Operations, Purchasing, OBF…).
  • Finance Team.
  • Marketing Team.
  • External Stakeholders (Forwarders, Banks…).
     
    KNOWLEDGE, SKILLS AND ABILITIES:
  • A strong customer service focus.
  • Excellent knowledge of Supply Chain and/or Logistics.
  • A high level of problem-solving ability.
  • Superior attention to detail and accuracy.
  • Excellent communication skills and a proven ability to develop long lasting relationships.
  • Experience in working under pressure to meet deadlines and conflicting priorities.
  • Strong Microsoft Office skills are essential.
  • Strong ERP/SAP knowledge an added advantage.
  • Team player with high planning, organizing and reporting abilities.
  • Arabic speaking is an added advantage.

 

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

 

  • University degree in Business and administration, Supply Chain or Logistics.
  • Minimum 1-2 years of overall work experience in customer service, supply chain or Logistics.

Apply now 


ليست هناك تعليقات
إرسال تعليق

إرسال تعليق

الاسمبريد إلكترونيرسالة