Customer Service Assistant | IKEA | ALFuttaim | وظائف قطر

Customer Service Assistant | IKEA | ALFuttaim | وظائف قطر


Customer Service Assistant | IKEA | ALFuttaim | وظائف قطر
Customer Service Assistant | IKEA | ALFuttaim | وظائف قطر
Date: 07-Apr-2021

Location: Doha, QA

Company: Al Futtaim Private Company LLC

About Al-Futtaim Private Company LLC


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


About Al-Futtaim IKEA




We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.


Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.



To ensure Customer expectation from their visit to IKEA is met or exceeded by effectively carrying out day to day jobs to meet service standards, to generate repeat visits and profit to the business


•    Deliver and off load kitchen furniture’s to customer’s place in a timely manner
•    Follow safety procedures as per IKEA manual in loading and unloading as well as at the time of assembly, to prevent physical injuries, or damage to company or customer property.
•    Follow all the IKEA procedures regarding information and documentation whilst making deliveries, making sure that the assembly is done according to the kitchen plan and design.
•    Communicate/reports to HD after sale team for any stocks irregularities to ensure action is taken immediately
•    Communicate/reports to Kitchen designer specialist team for designing errors 
•    Constantly update knowledge of current range and assembly instructions so as to effectively carry out assembly jobs and install customer confidence.
•    Maintain tool box for assembly and ensure all the tools are available and in good working condition.
•    Maintaining KPI for kitchen orders to measure the efficiency, proactively and productivity to their daily task. 
•    Provide feedback on daily technical errors with action plan.
•    Provide feedback if there is any quality problems.

•    Ensure personal hygiene and tidiness when visiting customer/premise for delivery and assembly, and interact with customer with due consideration to cultural sensibilities.
•    Build customer satisfaction by handling all queries, providing usage information as well as cleaning up after assembly.

People Management & Development 
•    Training and developing new co-workers in assembling kitchen skills as well as procedures and processes.



A few more things for you


Interest? Then please join us for a rewarding career journey!


We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


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