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Reservation Agent | Grand Mercure Dubai Airport Hotel | وظائف الامارات


Reservation Agent |  Grand Mercure Dubai Airport Hotel | وظائف الامارات

Grand Mercure Dubai Airport Hotel | Accor group

Reservation Agent |  Grand Mercure Dubai Airport Hotel | وظائف الامارات
Reservation Agent |  Grand Mercure Dubai Airport Hotel | وظائف الامارات





Location Dubai, Dubai, United Arab Emirates 

Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

 Job Title 

  • Reservation Agent

 

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing: 

  • Answering telephone and reply to emails as per the company standard.
  • Make new reservations, amend and cancel reservations according to guest request.
  • Apply for guest VISA as per immigration rules when required.
  • Check reservation entered on daily basis to avoid input error.
  • Co-ordinate with other departments for arranging guest requests.
  • Highlight any rate discrepancy to Revenue Manager.
  • Follow up payments effectively.
  • Ensure daily task lists are covered before end of the shift.

 

Your experience and skills include:

  • Excellent tracking of guests including Reservations, cancellations and special events while convey information and clearly to team
  • Handling guests complaints and ability to know when to escalate to line manager
  • Good communication skills
  • Positive attitude



Your team and working environment:
 

A wonderful brand new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.


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