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Call Center Representative كول سنتر | TeleMedia شركة

Call Center Representative كول سنتر |  TeleMedia شركة


Call Center Representative كول سنتر |  TeleMedia شركة
Call Center Representative كول سنتر |  TeleMedia شركة


A Call Center handles inbound and outbound calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.


Duties and Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management
  • Completing call Ticket's and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

  • Requirements:

    • Open availability:
    • Home Address in Khartoum
    • Handle shift flexibility
    • Experience in dealing with the Customers.
    • Excellent communication skills, including verbal with proper grammar.
    • Ability to work with others in a close manner.
    • Good computer soft skills.
    • Good multi-tasking skills.

     

    Education

    • High school diploma or equivalent.


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