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فرصة تدريب كول سنتر بالشركة السودانية للخدمات المصرفية الالكترونية Internship Call Center | EBS

فرصة تدريب كول سنتر  بالشركة السودانية للخدمات المصرفية الالكترونية Internship Call Center | EBS

Electronic Banking Services Co. Ltd.

فرصة تدريب كول سنتر  بالشركة السودانية للخدمات المصرفية الالكترونية Internship Call Center | EBS
فرصة تدريب كول سنتر
  بالشركة السودانية للخدمات المصرفية الالكترونية 
Internship Call Center | EBS



Training period: 3 months (Paid)
University Degree: BSc. Degree or Diploma
Major: Engineering, IT, Computer Scienece, or any related filed.
Experience: Not Required.
Required Skills
• Effective Communication Skills.
• Arabic & English Language (Writing & Speaking)
• Customer Service Skills.
• Team Player/Cooperative.
Ability to effectively learn and aquire new knowledge and
skills.

What will you be doing?


• Offer 24/7 customer services to clients (Banks, ATM users and
cardholders, private sector vendors) through ticketing system,
this service includes:
1 - Cards issues management.
2- Handling queries on card not received.
3- Managing lost card calls.
4- Managing calls for re-issue of cards.
5- Enquiries of ATM and POS locations.
6- ATM/POS usage queries.
• Opens and update trouble tickets as necessary, tracking all
customer issues.
• Coordinates with others in the center as appropriate and per-
forms follow-up with customers if necessary.
• Identify and escalate situations requiring urgent attention.
Any other related duties assaigned by direct manager/supervisor.

Requirements:
University certificates transcripts

Interested applicants can send
their CVs at:



with Subject line
"Call Center Intern"

Closing Date: 16-June-2021
Only Shortlisted will be contacted


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الاسمبريد إلكترونيرسالة