Job Category:
Customer Care
Division:
Customer Experience & Operations
Location:
Al- Khartoum
Job Summary:
• Drive customer experience transformation program across MTN Sudan by owning and driving customer processes continuous improvement through the different touch points • Design Customer Journey at different touch points to meet CE strategic initiatives and goals • Understand user-centered design and balance it with technical limitations and business strategies
Description:
- Ensure that staff are responsive, courteous and handle transactions competently
- Motivate staff and ensure prober work environment that lead to Employees satisfaction
- Measure and evaluate Staff performance in alignment with HR policies
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies
Job Requirements:
• Bachelor Degree in Business / IT or relevant educational field • 5 years' experience with min of 2 years in relevant fields Special Notice : MTN Sudan provides equal opportunity, fair and equitable treatment in employment to all people without regard to , race, gender, social origin, Color, age, disability, religion, conscience, belief, political opinion, culture, language, marital status and family responsibility.
Required Skills:
• Strong team player, able to effectively work with all levels of management • Ability to provide constructive feedback to Management • Ability to work collaboratively across functional areas to achieve results
Closing Date:
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