Senior Customer Service Representative | Hertz | Al Futtaim | وظائف الامارات ,

Senior Customer Service Representative | Hertz | Al Futtaim | وظائف الامارات ,

Job Requisition ID: 96723
Senior Customer Service Representative | Hertz | Al Futtaim | وظائف الامارات ,
Senior Customer Service Representative | Hertz | Al Futtaim | وظائف الامارات ,

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Senior Customer Service Representative

Job Purpose

  • To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products.
  • Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards.
  • Continuously drive Customer Service Values to improve customer engagement. Step up to perform the role of a Supervisor when required.

Key Responsibilities

  • Achieve group revenue target for daily, weekly and monthly rentals – for the branch.
  • Should maintain counter as per Hertz International Standards. Image audit and operational audit.
  • Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.
  • Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
  • Manage the 5*5 / action items on a daily basis and rectify the errors without delay during the shift.
  • Manage the pre check ins daily and ensure that closing of rental is done without delay. Justification of unclosed rentals.
  • Manage the fleet availability at the branch at all times, especially while the branch supervisor is not available, to ensure walk-in targets are achieved
  • Shift Handover : Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash etc., are properly handed over and acknowledged. To settle any variances within 24 hours.

Minimum Qualifications and Knowledge: Graduate

Willing to work in rotationary shifts, including night shift.

Job-Specific Skills: PC literate, hospitality background, understanding of vehicle rental will be an advantage.

Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


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