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قائد فريق وحدة الاحتيال Fraud Team Leader | Zain jobs

 قائد فريق وحدة الاحتيال Fraud Team Leader | Zain jobs

Fraud Team Leader
قائد فريق وحدة الاحتيال Fraud Team Leader | Zain jobs
 قائد فريق وحدة الاحتيال Fraud Team Leader | Zain jobs



886BR


Khartoum


Zain SD


Job Description


Department/Section: Revenue Assurance and Fraud Management
Job Title: Fraud Team Leader
Report to: Revenue Assurance and Fraud Manager
Job Purpose:

To implement and report the fraud management controls, process and procedures in the relevant data sources in order to achieve the department overall objective and strategy.
To establish effective interface between various departments of the company to ensure proper integration of fraud management systems and tools.

Key Tasks/Accountabilities:
FM PlansSupervise the implementation of short and medium term plans for the operation of the FM to meet the needs of business.
FM controls:Implement and report the necessary policies and rules of the fraud management in order to be implemented to the relevant data and fraud sources.
FM processes and procedures:Implement and report the processes and procedures of fraud management which will maintain the prevention and detection the fraud.
FM systems :Design in consultation with RA&FM manager and Supervise the implementation of FM systems to ensure the required functions has been deployed and working properly.
Reports & KPIs:Prepare the FM and KPIs reports on regular basis to the manager and get feedback to arrange for the relevant information to be reported
FM knowledge:Maintain up to date knowledge of the developments in the FM to enhance the knowledge base of the team and the use of the most effective techniques available.


Team management:Assist the manager with the selection and performance evaluation of the team and manage their training and development to maximize their contribution.
Interface meeting:Coordinate with respective departments (Carrier relations, Technical and IT) in order to obtain and get the relevant data for the analysis and proper implementation of the FM systems and tools.






What Do You Need to Qualify


PERSON SPECIFICATION

Qualifications/Experience:

Previous Experience Minimum 5 years in Fraud Management.
Bachelors Degree Specialization IT / Telecom or related field.
Knowledge of ICT system (Big Data, GSM, CBIO, IN, Unix/Linux, FM tool etc.)



Core competencies
Leadership skills
Project management
Practical knowledge of fraud observation and investigation techniques
Analytical Thinking/skills and Problem Solving
Administrative skills
Vender Management
Concern for Standards/Efficiency





About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com



Vacancy Type

Full Time Employee

تعليق واحد
إرسال تعليق

إرسال تعليق

الاسمبريد إلكترونيرسالة