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فرصة تدريب كول سنتر CALL CENTER في EBS

فرصة تدريب كول سنتر CALL CENTER في EBS

Electronic Banking Services Co. Ltd.

فرصة تدريب كول سنتر CALL CENTER في EBS
فرصة تدريب كول سنتر CALL CENTER في EBS



 INTERNSHIP OPPORTUNITY IN CALL CENTER


 
Training period: 3 months (Paid)
University Degree: BSc. Degree or Diploma
Major: Engineering, IT, Computer Scienece, or any related filed.
Experience: Not Required.

Required Skills
• Effective Communication Skills.
• Arabic & English Language (Writing & Speaking)
• Customer Service Skills.
• Team Player/Cooperative.
Ability to effectively learn and aquire new knowledge and
skills.

What will you be doing?

• Offer 24/7 customer services to clients (Banks, ATM users and
cardholders, private sector vendors) through ticketing system,
this service includes:
1 - Cards issues management.
2- Handling queries on card not received.
3- Managing lost card calls.
4- Managing calls for re-issue of cards.
5- Enquiries of ATM and POS locations.
6- ATM/POS usage queries.
• Opens and update trouble tickets as necessary, tracking all
customer issues.
• Coordinates with others in the center as appropriate and per-
forms follow-up with customers if necessary.
• Identify and escalate situations requiring urgent attention.
Any other related duties assigned by direct manager/supervisor.

Requirements:
University certificates transcripts


Interested applicants can send their CVs at:



with Subject line "Call Center Intern"

Closing Date: 8-Sept-2021
Only Shortlisted will be contacted

 
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