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Community Operations Coordinator | AstroLabs وظائف الامارات

Community Operations Coordinator |  AstroLabs وظائف الامارات
Community Operations Coordinator |  AstroLabs وظائف الامارات
Community Operations Coordinator |  AstroLabs وظائف الامارات


Community Operations Coordinator

Job description


AstroLabs is committed to developing the digital ecosystem of the MENA region, and is leading the charge in this effort. We run one of the highest rated digital skills Academies in the region, operate 2 co-working spaces that support over 150 startups in the UAE and KSA, provide Talent and recruitment services to tech companies you use on a daily basis, support the international expansion of organizations through our company incorporation services, and run amazing incubators and accelerators for entrepreneurs with government and corporate partners. We are Ambitious, we take Ownership, and are committed to Excellence. If you are a high performing, driven individual then read on, we would love for you to join our team!




We are looking for a Front of house/Receptionist who will serve as the first point of contact for AstroLabs members and visitors from the main reception. Responsible for courteous and informative customer service provision and resolution of members’ issues. Identifies potential leads from calls, walk-ins and referrals and connects them to the sales team and appropriate business units. Ensures the space is always fully operational and presented at a high standard. Coordinates with partners, service providers, members and AstroLabs team members, providing administrative and operational support.


We are looking for a “people person” with exceptional communication, customer service and organizational skills, as well as with the ability to build strong relationships with our members and community. Our motto is “Make it Happen,” and we bring together people who live and breathe that mindset.

What do you need to be successful in this position?

FRONTDESK


  • Manage the effective operation of the front of house, including daily space operations
  • Run the front desk, ensuring all members, prospective members and guests of members are greeted warmly and professionally
  • Assist members and visitors with inquiries (phone calls, emails, online chat and walk-ins), deliveries, appointments and requests
  • Provide members with all the necessary tools for a smooth member experience
  • Respond and follow-up on inquiries about AstroLabs, making the appropriate escalations and connections within AstroLabs teams
  • Capture leads from calls, chat and walk-ins and record them appropriately



OPERATIONS

  • Handle supply purchases and deliveries for AstroLabs including all consumables (pantry supplies, office supplies, etc.)
  • Coordinate with service providers like cleaning, internet, security, maintenance, etc. as needed to ensure everything is in working order
  • Conduct routine checks to ensure resources are all operational (printers, shared spaces, private meeting rooms, etc.) and space is always clean
  • Maintain concern log to identify and resolve issues
  • Provide technology support such as printer setup and account creation
  • Receive, distribute and manage mail / courier shipments
  • Handle tracking and maintenance of all physical assets (electronics and other resources)
  • Schedule Training Room bookings for meetups and events
  • Handles the schedule of team members and ensures the space is properly manned and serviced at all times
  • Manage petty cash and track spending


COMMUNITY



  • Support requests of AstroLabs members timely and route the out-of-scope ones to relevant team members.
  • Support Operations Manager in managing logistics surrounding community events and other functions in the space including room set-up, AV requirements, food/refreshments
Job requirements

  • Clear and structured communication with excellent English writing skills
  • A natural people person
  • You enjoy finding ways to do something better and faster.
  • You are methodological and organised. You will need to prioritise what activities have the most impact and optimise and minimise activities that do not. You will only achieve this if you are highly organised and can prioritise.
  • You have strong attention to detail
  • Exceptional organizational skills with a knack for multitasking
  • Extroversion, drive and enthusiasm with a serious ‘make it happen’ attitude
  • Being a brand ambassador for AstroLabs and representing the business with a professional and positive attitude at all times
  • Comfort with the Microsoft Office suite (especially Excel, Word, PowerPoint) and Google Apps (Drive, Sheets, Docs, Forms)



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