Customer Service Manager | MAS Group jobs
 |
Customer Service Manager | MAS Group jobs |
Customer Service Manager
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold the team to those goals
- Resolve customer conflicts and handle escalation procedures
Qualifications
- Bachelor's degree or equivalent experience
- Preferrable has worked within the heavy machinery industry
- 3+ years of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
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