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Customer Service Representative | Udrive شركة | UAE jobs

Customer Service Representative | Udrive شركة | UAE jobs
Customer Service Representative | Udrive شركة | UAE jobs
Customer Service Representative | Udrive شركة | UAE jobs



Customer Service Representative

Dubai
Work Type: Full Time



About us

Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self-drive mobility solution to bridge the gap in the transportation industry in the MENAT region.

Office Location: Dubai Internet City, Dubai UAE



Key Responsibilities and Duties:

Customer Service & phone skills Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
Responding to all tickets received through chats, calls, emails, in-person, social media etc based on the SLA set.
Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
Act as a point of contact between field staff and customers to assist customers in emergency situations
Document all call information according to standard operating procedures

Resolutions and escalations Take ownership of customers issues and follow problems through to resolution
Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures.
Must be Keen to learn new market technology and general know-how of mobility industry
Proactive outreach and ability to promote B2B product offerings
Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
Coordination with operations team including Operations Executive, driver’s, team lead etc for better service on time to the Customers
Co-ordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries

Requirement:
 Diploma or University Degree in Business, Communications, and Marketing discipline
Should be able to work in Morning, Evening & Night on a rotational basis
Should be able to work 6 days a week,
Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
2 years of Call centre or customer service experience is preffered
Arabic is mandatory
Tech Savvy (Basic system and software know-how, Helpdesk ticketing system, reporting system, CRM system)

Soft Skills Solid Sales, negotiation Skills
Innovative mindset and high EQ
Grit and a can-do attitude
Analytical and Critical Thinking ability
Must have attention to detail and a proactive approach to support.




What's in it for you?Full-time employment visa

Salary 4000 AED per month all-inclusive
30% employee discount
1 Work from home day
Annual ticket allowance
Health insurance
Oppertunity to be a part of the most recognized brand in UAE
Oppertunities for professional growth if you have what it takes to be a leader

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