ICT Infrastructure Senior Engineer | MAXNET

ICT Infrastructure Senior Engineer | MAXNET 
ICT Infrastructure Senior Engineer | MAXNET
ICT Infrastructure Senior Engineer | MAXNET 

ICT Infrastructure Senior Engineer

Khartoum, Sudan

Job Summary:

The ICT Infrastructure Senior Engineer is responsible the design, planning and implementation of ICT Infrastructure Solutions and supporting Products & Services team to come up with best technical/commercial offerings and performs other duties as required.
Duties and responsibilities of the job
• Ensure effective design, planning and implementation (in term of availability, reliability and continuity) of MAXnet /MAXnet Customers servers, virtualization, operating systems, data canter systems, security systems, cloud services and related equipment.
• Work closely with the Products & Services (Sales) team in the area of product suitability and service expectations.
• Engage with customers through meetings, workshops, etc. to understand their vision, needs, problems, objectives and business requirements.
• Analyse customer’s requirements, and decide the right solution that matches customer’s requirements and provides the best value.
• Perform presentations and technical demonstrations for potential customers based on MAXnet services portfolio.
• Act as a subject matter expert to support sales efforts with in-depth technical knowledge.
• Develop strong and appealing technical proposals and support Products & Services team in commercial pricing aspects.
• Coordinate with technical team to draft the User Acceptance Tests (UAT) that cover customer’s workflows.
• Participate in post project customers training sessions.
• Develop handover documentations and follow up a smooth service transition to customer and MAXnet Operations team.
• Conduct Knowledge transfer sessions with IT/Network team members.
• Support department-wide operations by creating, editing, and maintaining IT documents such IT Application assets and licenses, Frequently Asked Questions (FAQ) documents, Standard Operating Procedures (SOP), training manuals, etc.
• Ensure compliance with all applicable policies & regulatory requirements on Information Security.

Job qualifications and requirements:
• BS or BA in Telecommunications Computer Engineering, Computer Science/ or other relevant qualification.
• 5+ years’ strong technical hands-on experience related to ICT Solutions.
• Technical Certifications from leading technology vendors (Cisco, Fortinet, HPE Aruba, etc.) are preferable.
• Knowledge of technologies (Hosting, Cloud Services, SDx, NFV, etc.) is an advantage.

Other skills:
• Excellent communication & Presentation skills.
• Excellent communication in English Language both verbal and written.
• Good skills in Project Management.

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