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Service Desk Team Leader | شركة Morouj

Service Desk Team Leader | شركة Morouj

Service Desk Team Leader | شركة Morouj
Service Desk Team Leader | شركة Morouj



Service Desk Team Leader
- Closing Date: 6/8/2022

Duties


Job Purpose:

The Service Desk Team Leader is the central point of contact for IT-related issues and service requests and manages them to ensure a high level of customer satisfaction. The role is to provide expert technical support to all Morouj Commodities Co. ltd staff.
Key Tasks & Responsibilities:Responsible for planning proper service desk measurement controls to ensure a high level of customer satisfaction.
Prepare KPI for service desk team and follow-up meetings.
Assign different tickets to the Service desk team and support them with his/ her expertise in technical skills.
Managing all client support queries.
Providing Layer 2 support in person, over the phone, or via remote access.
Diagnosing issues with computer software, peripherals, and hardware.
Running software diagnostic tools and physically inspecting hardware systems.
Providing basic computer training, awareness sessions, and writing training manuals.Control and follow up with requests and tickets in order to comply with Service Level Agreement (SLA).
Escalate incidents or problems to the proper team to follow up and handle tickets until closure.
Following ITIL framework and guidelines to provide the best practice for IT Services.




Requirements

Excellent communication skills with all levels of employees (technical, non-technical and top management).
Excellent organization skills.
Leadership skills.
Expert practical troubleshooting analysis and problem solver.
Work under high pressure.
Fast learner.

Experience Required:4-7 years of experience in IT/ Engineering, Technical support or customer service area.

Education Required:

Bachelor’s Degree in Computer Science, Engineering, Information System or IT related fields.



تعليقان (2)
إرسال تعليق
  1. ابحث عن وظيفة شاغرة في مروج مندوب مبيعات لدي خبرة في سوبر ماركت

    ردحذف
  2. سهير من السودان عمري31عام خريجة إدارة أعمال بكلاريوس ابحث عن وظيفة
    عملتا في أماكن كثيرة

    ردحذف

إرسال تعليق

الاسمبريد إلكترونيرسالة