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وكلاء خدمة العملاءCustomer care Agents | شركة MAXNET

وكلاء خدمة العملاءCustomer care Agents |  شركة MAXNET


وكلاء خدمة العملاءCustomer care Agents |  شركة MAXNET
وكلاء خدمة العملاءCustomer care Agents |  شركة MAXNET



Customer care Agents


Khartoum, Sudan


• Responsibilities for Customer Service Agent
• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
• Job qualifications and requirements
• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in call centers or as an at-home customer service agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Bilingual language skills a plus, especially Spanish, Mandarin, and French
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Ability to stand or sit for extended periods of time
• Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems.
Night shift





 


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