مشرف مكتب بخشم القربة- كسلا Shop Supervisor | شركة Zain

مشرف مكتب بخشم القربة- كسلا  Shop Supervisor | شركة Zain 

مشرف مكتب بخشم القربة- كسلا  Shop Supervisor | شركة Zain
مشرف مكتب بخشم القربة- كسلا  Shop Supervisor | شركة Zain 

Shop Supervisor(Khashm Elgirba)



Zain SD

Job Description

Department/Section: Sales sector
Job Title: Franchise Shop Supervisor
Reports to: Retail Area Manager

Job Purpose:

Manage the end-to-end retail store activities of selling, collection and customer care in compliance with Zain retail strategy, sales standards and sales targets.
Key Tasks/Accountabilities:
To improve the commercial performance of the store by increasing its turnover and maximizing profitability
Meet and over achieve set sales targets
Implement initiatives and directives from Retail Management at store level
Create awareness of Zain products and services in community, proactively work on marketing and sales plans in alignment with Retail Management
Report store performance, progress and issues
Ensure the product and service knowledge of staff meet standards
Forecast and manage staffing requirements through schedules to meet customer service levels
Implement and follow policies and procedures for retail, as defined by Retail Management
Oversee and manage daily operational activities of the store
Supervise sales and collection activities carried out in the store
Managing and motivating a team to increase sales and ensure efficiency
Give daily briefs to store employees to communicate messages from Retail Management
Managing stock levels and making key decisions about stock control.
Analyzing sales figures and forecasting future sales volumes to maximise profits
Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development;
Monitor time keeping, attendance levels and cover during periods of absence
Deal with disciplinary matters in an effective and appropriate manner
Manage inventory and cash within the store
Perform sales forecasting and issue stock order requests (including merchandising products)
Organise and control stock takes and cycle counts
Coordinate cash collection
Maintain transaction and inventory records; discover, address and report discrepancies
Manage the store facility
Ensure store compliance with Zain image and brand guidelines through floor walk checklist and merchandising tools.
Prepare and send daily and weekly reports to franchise shops manager.
Report all the store and stock management issues to the Franchisee and the franchise shops manager

Typical Performance Measures:

Sales – measured sales performance of store Vs targets
Effectiveness of delivering to Sales Profitability
Product & service knowledge – measured staff knowledge of product & service and process
Effectiveness of issue resolution/decision making/change control and risk management
Delivery of outcomes to agreed quality standards and deadlines
Adaptability of work plans/resources in response to change
Process Adherence – measured transaction, cash reconciliation and stock discrepancies.
Store Appearance – measured through floor walk checklist

Reports to Franchise shops Manager
Responsible for shop management
Responsible for management of third party / Franchisee
Direct management of 3 sales representatives.

What Do You Need to Qualify



Educated to university degree
Zain Telecommunications background desirable
Relevant Professional Business qualification is mandatory
Minimum 2 years previous experience of an administrative role in a private sector organisation is mandatory
Ability to communicate in Arabic and English is mandatory


Broad understanding of all stages of the Zain Telecoms. Business process of the daily sales procedures and issues complaints.
Good understanding of the Sudan market and Zain business strategy, goals and competitive environment
Understanding of budgetary and resource management and control policies and processes
Good understanding of best practice Change Management processes and methodologies
Understanding of the relevant regulatory, legal and other contextual factors impacting on the successful management of projects within the Sudan market


Must have a strong communication skills.
Must have strong interpersonal abilities and should like to work with many different people
Leadership/management skills and experience in a pressurised working environment with the ability to resolve unexpected conflicting demands in a rapidly changing environment
Conflict handling and resolution skills
Change management.
Excellent communication and the ability to interact effectively with management and employees
Strong knowledge of issue management and shop management
Highly developed communication and reporting skills (verbal and written)

Key Behaviours for Success:

Confidentiality & Integrity
Communication, both oral and written in local language and business English
Demonstrates empathy with operation/line issues
Builds good working relationships quickly
Self starter, able to use own initiative
Adherence to company policies and procedures and remains objective with local/cultural issues.

Vacancy Type

Full Time Employee

Job Expires


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