أخصائي تدريب وتطوير T&D Specialist | شركة Zain

أخصائي تدريب وتطوير T&D Specialist |  شركة Zain 

أخصائي تدريب وتطوير T&D Specialist |  شركة Zain
أخصائي تدريب وتطوير T&D Specialist |  شركة Zain 

Training and Development Specialist



Zain SD

Job Description

Department/Section: Training & Development / Human Resource
Job Title: Training and Development Specialist
Reports to: Training & Development Team Leader

Job Purpose:

Ensures that all staff got the appropriate know how and skills to fill their performance gap.
Responsible for the planning, set up and execution of internal and external trainings program
To coordinate all activities pertained to staff training & development and ensure that they run smoothly and effectively. To support the T&D manager in the development and sustainable customer focused, high performance/high commitment environment.

Key Tasks/Accountabilities

1. Design and gather the training need analysis base on organizational, departmental and individual’s needs.

2. Planning, design and schedule training programs with end users base on the need analysis

3. Evaluate the effectiveness of trainings using standard evaluation model and analyze results base on the evaluation level.

4. Executes and deliver the internal trainings plan as per the schedule, curriculum, and target group

5. Design & Creation of training materials (handouts, leaflets,) according to the need and requirements of the different training sections.

6. Conduct assessment test for retail, CC and COR staff to raise the P&S knowledge on monthly and quarterly basis and conduct refreshment session base on test results to fill the knowledge performance gap.

7. prepare FAQ after sessions and to communicate them to all audience.

8. Ensure development of appropriate training materials in support of the institutional training effort in co-operation with training providers if and when appropriate.

9. Select and evaluate training vendors after each training programs, monitor vendor’s performance base on training effectiveness

10. Monitor training budget and update clients with budget status

11. Provide and update clients with training status report

12. Coordinate external courses as well as overseas course with finance and departments

13. Participant on the OD’s initiatives in order to achieve sustainable customer focused, high performance/high commitment environment.

Typical Performance Measures:
Quality of execution of Training policies and processes, including timely delivery within budget
Quality and effectiveness of coordinated Training efforts
Satisfaction of internal customers (Training Feedback)
Growth in workforce capability/commitment level to meet business needs
Accuracy of reporting
Quality of Team Contribution

Specialist role – 2 years relevant professional experience
Coordination of activities to support the implementation of the Annual Training Plan
Responsible for effective execution of Training Plan
Coordinate Training strategies, policies and processes

What Do You Need to Qualify

Educated to Degree level
Relevant Professional HR/Business qualification mandatory
Minimum 2 years previous experience of HR coordination role in a private sector organisation mandatory
Ability to communicate in Arabic and English is mandatory


Knowledge of Training Strategy and how to implement and coordinate Training plansUnderstanding of the Sudan market and ZAIN business strategy, goals and competitive environment
Relevant IT understanding

Consultancy skills
Presentation skills
Able to persuade and influence at senior manager and employee levels
Leadership and management skills
Highly developed communication and reporting skills (verbal and written)
Organising skills
Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.
Ability to build excellent relationships with key stakeholders/customers
Influencing skills
Coaching skills

Key Behaviours for Success Team-worker
Communication, both oral and written in local language and business English
Builds good working relationships quickly
Self starter, able to use own initiative
Able to travel and spend short periods of time away from home
Adherence to company policies and procedures and remains objective with local/cultural issues.

Job Expires


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