Computer Control Clerk | وظائف السفارة الامريكية US embassy khartoum

Computer Control Clerk  | وظائف السفارة الامريكية US embassy khartoum
 Computer Control Clerk  | وظائف السفارة الامريكية US embassy khartoum 
 Computer Control Clerk  | وظائف السفارة الامريكية US embassy khartoum 


Announcement Number:Khartoum-2022-039
Hiring Agency:Embassy Khartoum
Position Title:Computer Control Clerk - All Interested Applicants (Information Resource Management (IRM) Service Desk)
Open Period:09/28/2022 - 10/13/2022
Vacancy Time Zone:GMT+2
Series/Grade:LE - 1805 6
Salary:USD $13,323
Work Schedule:Full-time - .
Promotion Potential:LE-6
Duty Location(s):
Khartoum, SUTelework Eligible:NoFor More Info: HR Section
OverviewHiring Path
:• Open to the public

Security Clearance Required:
Public Trust - Background InvestigationAppointment TypePermanentAppointment Type Details:Indefinite subject to successful completion of probationary periodMarketing Statement:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (8 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.Supervisory Position:NoRelocation Expenses Reimbursed:NoTravel Required:Not Required


The mission of the Information Resource Management (IRM) Service Desk Manager is to attend to the needs of approximately 460 IRM customers at Embassy Khartoum. The incumbent receives direct supervision from the System Manager (CMS) and indirect supervision from the Information System Officer (ISO). The incumbent manages the IRM Service Desk. The Incumbent monitors IRM services and the timely provision of those services. The incumbent is also responsible for the inventory and issuance of mobile devices, SIM cards, laptops, satellite phones and radios.

Qualifications and EvaluationsRequirements:

EXPERIENCE: Three (3) years' experience in administrative office work/ computer customer support/service position is required.

JOB KNOWLEDGE: Good knowledge of hardware and software, mobile computing, computer systems management, systems analysis, network operations and LAN administration. The job holder must be familiar with all Department of State rules and restrictions concerning the security and procedures involved in computer operations. He/she must develop a good understanding of how all the mission sections interact with each other and with outside agencies.Education Requirements:

Two (2) years university studies in a IT program in Information Technology, Computer Science, or Computer Engineering is required. Evaluations:


English: Level III (Good working knowledge, speaking, reading and writing) is required. (This may be tested)

Arabic: Level III (Good working knowledge, speaking, reading and writing) is required. (This may be tested)


Ability to present a friendly, helpful, patient and caring impression to customers.

Explaining policy or limitations on resources and communicate customer issues and expectations in detail and accurately.

Ability to be firm but tactful when explaining policy or limitations on resources.

Requires the ability to conceptualize systems logically and troubleshoot moderately difficult issues.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other InfoBenefits:Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

How to ApplyHow to Apply:

All candidates must be able to obtain and hold a public clearance.

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

University Degree

University Transcripts

Passport copy

Proof of Citizenship

Other Document (Experience Certificates)

Other Document 2 (Experience Certificates)

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