موظفي سوشيال ميديا Social Media Agent | Zain Sudan

موظفي سوشيال ميديا  Social Media Agent | Zain Sudan

موظفي سوشيال ميديا  Social Media Agent | Zain Sudan
موظفي سوشيال ميديا  Social Media Agent | Zain Sudan

Social Media Agent



Zain SD

Job Description

Zain Job Description
Sector: Corporate Communication
Department/Section: Communication
Job Title: Social Media Agent
Reports to: Social Media Team Leader
Job Purpose:
Plan, implement and oversee all aspects of Zain’s social media to improve competitive position and enhance brand visibility, customer awareness, company reputation and image in the society.

Key Tasks/Accountabilities:

1- Responsible of accurate, quality response to Fans quires on different platforms.

2-Execute a social media editorial calendar and social media content strategy.

3-Execute social media marketing campaigns, programs and promotions.

4- Daily management of social media platforms by writing and editing compelling social media content with the purpose of promoting engagement.
5- Report on performance metrics for all active social platforms daily, weekly and monthly.

6- able to report on competitor’s metrics for all active social platforms daily, weekly and monthly.

7-Establish relationships with online communities by identifying key influencers and communities that fit the company’s online strategy.

8- Drive website traffic via social media and build engagement.

9-Monitor and participate in online conversations via posts to build brand visibility and thoughts Relationship /exchange.

10- Monitor and analyze social media engagement metrics, such as new user growth, fan likes, comments and shares, and prepare weekly and monthly statistical report accordingly.

11- Escalate more involved issues to the appropriate channels.

12- Convey to and share views /comments in social media with regards to customer experiences with all concern parties.

13- Identify and escalate situations requiring urgent attention.

14- Maintain a meaningful relationship with other departments.

15-Maintain current news/press releases/blogs sections on brand websites.

16- Media Crisis Management.

17- Coordinate with the website team and act as PR reference with regard to press releases and announcements.

18-Undertake any additional relevant tasks/activities as delegated by the line manager.

Typical Performance Measures:
Quality of administrative support.
Quality of presentation.
Support activities to assist in the achievement of the overall communications department.
Effectiveness of relationships with online communities.
Development of comprehensive monthly social media calendar.
Meet required number of monthly additions to social media platforms.

One year of progressive relevant experience.
Administrative support in the development of the annual social media plan.
General administrative duties.

What Do You Need to Qualify

Qualifications/Experience:Educated to degree level.
Relevant professional experience is required.
Social media management experience is preferred.
Ability to communicate in Arabic and English is preferred.

Understanding of all elements of the corporate communication.
Understanding of social media goals and objectives.
In-depth understanding of the Sudan market and Zain business strategy, goals and competitive environment.
In depth understanding of administrative policies, methods and procedures.
Knowledge of current best practices in PR channels, methods and approaches.

Highly developed communication and reporting skills (verbal and written).
Planning and organizing Skills.
Highly developed skills in use of relevant IT packages including MS Office applications.
Ability to build excellent relationships with key stakeholders.
Ability to provide with decent expressions.
Stress tolerance.
In-depth knowledge and understanding of Social Media platforms and their respective participants and how each platform can be deployed in different scenarios.
Makes evident good technical understanding and can pick up new tools quickly

Key Behaviours for Success:
Analytical thinking and problem solving capability.
Concern for impact
Demonstrating willingness to work with others.

Vacancy Type

Full Time Employee

Job Expires


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