Digital Services Professional
 |
| Digital Services Professional | وظائف شركة سواني |
Job Description
Job Title: Digital Services Professional
Division: Marketing
Department: Digital & Financial Services
Section: VAS & Digital Services
Unit: Digital Services
Report to: Digital Services manager
Main Job Purpose:
The primary objective of this role is to develop and enhance a portfolio of digital products targeting the B2C customer segment. This role aims to drive revenue growth and customer satisfaction by identifying
customer needs and market trends, creating innovative and creative digital solutions, and ensuring
successful product rollouts.
Duties & Responsibilities:
1. Define an innovative and customer-centric strategic roadmap for digital B2C products, identifying
unique and profitable opportunities that set the business apart in the market.
2. Monitor emerging trends, competitive dynamics, and customer behavior, proactively identifying
innovative ways to enhance existing products and introduce new solutions.
3. Oversee end-to-end development and lifecycle management for digital B2C products, ensuring a
creative approach to product evolution that addresses customer needs and market demands.
4. Develop innovative strategies to increase revenue from digital products, leveraging insights into
customer preferences and creatively adapting product offerings to maximize appeal.
5. Foster collaboration with engineering, IT, marketing, customer service, and finance teams to drive
forward-thinking product development and seamless implementation.
6. Use customer feedback and research as a foundation for creative improvements, continuously
enhancing product features and usability for superior customer satisfaction.
7. Collaborate with vendors and partners to explore innovative solutions and technologies, ensuring
projects meet timelines, budget constraints, and quality standards.
8. Stay updated on digital product trends and encourage a culture of creativity within the team,
adapting the product portfolio to meet evolving customer needs and technological advancements.
9. Conduct market research and generate reports on customer trends and competitor offerings.
Behavioral competences:
1. Communication Skills: Effectively communicate ideas, concepts, and strategies to stakeholders,
fostering an environment of inspiration and buying in for innovative initiatives.
2. Analytical Thinking: Effectively interprets data, recognizes patterns, and provides insightful
recommendations for continuous improvement.
3. Innovation and Creativity: Demonstrates a proactive approach to innovation, continuously
seeking out fresh ideas and creative solutions that add value to the customer experience and
differentiate products in the market.
4. Problem-Solving: Ability to leverage creative problem-solving skills to address complex
challenges and identify unique opportunities.
5. Customer-Centric Mindset: Strong focus on understanding and anticipating customer needs,
using insights to inspire innovative and user-friendly product features.
6. Results-Driven with a Creative Edge: Maintains a strong focus on achieving business goals while
encouraging experimentation and innovative thinking to explore new growth avenues.
7. Adaptability and Agility: Embraces change and demonstrate flexibility in response to market
shifts, adapting strategies and approaches with creativity and resilience.
Technical competences:
1. Digital & Market Skills: Deep understanding of digital product, especially in B2C markets, with the
ability to adapt and innovate in response to evolving customer needs and market dynamics.
2. Product Management Expertise: Strong skills in managing the product lifecycle, from ideation and
development to launch and continuous improvement, with an emphasis on customer-focused
innovation.
3. Project Management: Coordinating cross-functional projects, managing resources, and ensuring
timelines and budgets are met without compromising on creativity.
4. Market Analysis: Ability to monitor emerging trends, competitive dynamics, and customer
behavior to identify opportunities.
5. Revenue Optimization: Proficiency in developing strategies to increase revenue from digital
products.
6. Vendor Management: Ability to collaborate with vendors and partners to explore and implement
innovative solutions.
7. Cybersecurity: Awareness of cybersecurity best practices to protect digital products and
customer data.
Job Requirements
(Education, Training or certificates, Experience, Language):
▪ Education: Bachelor’s degree in business, Marketing, Telecommunications, or a related field.
▪ Training or Certificates: Certifications in Product Management, Digital Marketing | Training in Agile
methodologies and UX/UI design is advantageous.
▪ Experience:
o 3-5 years of experience in digital product management or a similar role within the telecommunications or technology sector.
o Experience with B2C customer-focused products is essential.
▪ Languages: Fluent in English/Arabic (Written& Spoken).