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Charging Operations Advance specialist

Operation

Zain Sudan

Division

Technology

Location

Sudan - NA

Closing Date

23-Apr-2025

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.

About the Role

Department/Section: BSS/OSS & VAS Operations

Job Title: Charging Operations Advance specialist

Reports to: BSS/OSS & VAS Operations Manager

Job Purpose:

Accountable for effective and efficient operating and maintaining of ZAIN’s CS and its peripherals System & Knowledge so that to ensure high availability and reliability of the systems

Accountable for support and satisfying Customer internal and external so that to exceed their expectations

 

Key Tasks/Accountabilities:

Managing MS team effectively. & validate MS’s provided data in terms of Service Level Management (SLM), KPIs.

Managing Suppliers and vendors

External and internal Customer Support

Support business functions

Govern MS to insure Record and maintain system data models, processes, work-flows and configuration changes.

Adhere to processes, procedures, activities and systems for accurate recording and reporting of system operation, maintenance, outages and downtimes.

Liaise closely with internal customers & MS Team to ensure that un-planned outages to the CS system minimize the risk of de-stabilisation to the business.

Participate in Technology Business Planning cycle through identification of projects plans and provisioning of cost estimates.

Coordinate with vendor support problem reporting and facilitate any upgrade of charging software releases that are required to keep the business systems up to date and to minimize the risk of de-stabilising the business

10. Input into the development contingency plans to mitigate risks/issues as the Zain SD network expands and the business grows.

  

Typical Performance Measures:

Quality of MS Team Contribution

Effective MS Team lead

Quality of relationships with internal customers/peers/vendor support

Effectiveness of issue resolution/decision making/change control and risk management

Delivery of outcomes to agreed quality standards and deadlines

Adaptability of work plans/resources in response to change

Consistency and Quality of running services and solutions

Effectiveness of Customer Care departments “first point of contact” resolution

Responsible for company assets such as vehicles, IT equipment and PC’s

 

Dimensions:

Reports to BSS/ OSS and VAS Operations Manager.

Responsible for company job related assets.

Adhering to ITIL Processes.

What We Need From You

PERSON SPECIFICATION

Qualifications/Experience:

BSC in Computer/Telecommunication Engineering or Computer science

Previous experience in managing Prepaid systems (Ericsson CS5)

Previous experience in management or leaderships roles

Mobile Telecommunications background desirable

Fluent in Arabic and English.

2 years’ experience

Knowledge:

In-depth knowledge of real time charging applications.

Good understanding of best practice Change Management processes and methodologies

Excellent understanding of business processes, fraud management and business rules

Understanding of the relevant regulatory, legal and other contextual factors impacting on the successful operation of Charging systems

Understanding of GSM mobile operations, products and services

Knowledge transfer

 

Skills:

Ability to interpret and apply best practice methods/processes

Excellent innumeracy and analytical skills

Management of external suppliers and software/hardware vendors

Conflict handling and resolution skills

Change management

Highly developed communication and reporting skills (verbal and written) in both Arabic and English

Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment

 

Key Behaviours for Success:

Analytical Thinking and Problem Solving

Creative thinker

Forward Planning

Results Drive

Concern for Standards/Efficiency

Being Collaborative

Tenacity, Resilience and Self Management

 

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):Resume/CV

Passport-size photograph

Highest Education Qualification