مدير عمليات التكنولوجيا المالية | وظائف شركة وين

Fintech Operations ManagerOperation

Zain Sudan

Division

Operations

Location

Sudan - NA

Closing Date

23-Apr-2025

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.

Job Summary: 

The Fintech Operations Manager is responsible for overseeing the end-to-end operations

Key Responsibilities:

Agent & Merchant Network Expansion

Develop and execute strategies for growing the agent and merchant network.

Ensure agents and merchants are well-trained on product offerings and compliance.

Monitor liquidity management and service availability across the network.

Risk & Compliance Management

Ensure full compliance with regulatory requirements, KYC, AML, and fraud prevention policies.

Work closely with internal audit and risk management teams to enforce security measures.

Identify and mitigate potential risks in agent operations, merchant transactions, and customer interactions.

Customer Service & Support – channel managment

Oversee customer care operations, ensuring high-quality service and quick issue resolution.

Implement customer feedback loops to improve service delivery and user experience.

Work with product teams to address customer pain points and optimize service touchpoints.

Process Optimization & Efficiency

Improve operational workflows, automation, and overall efficiency to reduce service costs.

Implement best practices in digital payments and financial service operations.

Drive cost-saving initiatives while maintaining service excellence.

Key Performance Indicators (KPIs):

Growth in agent & merchant acquisition

Customer satisfaction & support resolution time

Regulatory compliance & risk mitigation effectiveness

Operational efficiency & cost savings

Qualifications & Experience:

Qualifications & Experience:

Bachelor's or Master's degree in Business, Operations, Finance, or a related field.

7+ years of experience in Sales, fintech, payments, Customer Support, banking operations, or financial services.

Strong expertise in sales operations, customer experience, and process optimization.

Deep understanding of risk management, fraud prevention, and compliance frameworks.

Proven ability to manage large-scale sales & distribution networks.

Leading big and diverse teams to achieve results.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):Resume/CV

Passport-size photograph

Highest Education Qualification