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Training & Development Specialist

Operation

Zain Sudan

Division

HR & Administration

Location

Sudan - NA

Closing Date

23-Apr-2025

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. 

About the Role

Department/Section: Training & Development / Human Resource

Job Title: Training and Development Specialist

Reports to: Training & Development Team Leader

Job Purpose:

Ensures that all staff got the appropriate know how and skills to fill their performance gap.

Responsible for the planning, set up and execution of internal and external trainings program

To coordinate all activities pertained to staff training & development and ensure that they run smoothly and effectively. To support the T&D manager in the development and sustainable customer focused, high performance/high commitment environment.

Key Tasks/Accountabilities

1. Design and gather the training need analysis base on organizational, departmental and individual’s needs.

2. Planning, design and schedule training programs with end users base on the need analysis

3. Evaluate the effectiveness of trainings using standard evaluation model and analyze results base on the evaluation level.

4. Executes and deliver the internal trainings plan as per the schedule, curriculum, and target group

5. Design & Creation of training materials (handouts, leaflets,) according to the need and requirements of the different training sections.

6. Conduct assessment test for retail, CC and COR staff to raise the P&S knowledge on monthly and quarterly basis and conduct refreshment session base on test results to fill the knowledge performance gap.

7. prepare FAQ after sessions and to communicate them to all audience.

8. Ensure development of appropriate training materials in support of the institutional training effort in co-operation with training providers if and when appropriate.

9. Select and evaluate training vendors after each training programs, monitor vendor’s performance base on training effectiveness

10. Monitor training budget and update clients with budget status

11. Provide and update clients with training status report

12. Coordinate external courses as well as overseas course with finance and departments

13. Participant on the OD’s initiatives in order to achieve sustainable customer focused, high performance/high commitment environment.

Typical Performance Measures:

Quality of execution of Training policies and processes, including timely delivery within budget

Quality and effectiveness of coordinated Training efforts

Satisfaction of internal customers (Training Feedback)

Growth in workforce capability/commitment level to meet business needs

Accuracy of reporting

Quality of Team Contribution

Dimensions:

Specialist role – 2 years relevant professional experience

Coordination of activities to support the implementation of the Annual Training Plan

Responsible for effective execution of Training Plan

Coordinate Training strategies, policies and processes

What We Need From You

PERSON SPECIFICATION

Qualifications/Experience:

Educated to Degree level

Relevant Professional HR/Business qualification mandatory

Minimum 2 years previous experience of HR coordination role in a private sector organisation mandatory

Ability to communicate in Arabic and English is mandatory

Knowledge:

Knowledge of Training Strategy and how to implement and coordinate Training plans

Understanding of the Sudan market and ZAIN business strategy, goals and competitive environment

Relevant IT understanding

Skills:

Consultancy skills

Presentation skills

Able to persuade and influence at senior manager and employee levels

Leadership and management skills

Highly developed communication and reporting skills (verbal and written)

Organising skills

Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.

Ability to build excellent relationships with key stakeholders/customers

Influencing skills

Coaching skills

Key Behaviours for Success

Team-worker

Communication, both oral and written in local language and business English

Builds good working relationships quickly

Self starter, able to use own initiative

Able to travel and spend short periods of time away from home

Adherence to company policies and procedures and remains objective with local/cultural issues.

Tenacity

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):Resume/CV

Passport-size photograph

Highest Education Qualification